Dog Daycare Bookings
Dog Walking & Home Sitting Bookings
Booking and Payment Processes FAQ:
Q: How Do I Book a Service?
A: You can book a service through our online booking system, accessible via our website. Simply sign up and log in to your client portal through the book/log in page, select the desired service, and follow the prompts to complete your booking.
Q: Can I Modify or Cancel a Booking?
A: Yes, you can modify or cancel your booking through your client portal. Please note that cancellations may be subject to our cancellation policy, so be sure to review the terms when making changes.
Q: What Payment Methods Do You Accept?
A: We accept payments via bank transfer, through your account on our system, or cash. For dog boarding, payment is required before or on the booking start date.
Q: When Will I Receive My Invoice?
A: Invoices are issued on the 1st of each month. You can view and pay your invoice through your client portal.
Q: Is There a Deposit Required for Bookings?
A: For certain services, a deposit may be required to secure your booking. Details will be provided during the booking process.
Q: How Can I Update My Payment Information?
A: You can update your payment information by logging into your client portal and navigating to the payment settings section.
Q: What Should I Do If I Encounter Issues with Booking?
A: If you experience any issues while booking, please contact our support team at [email protected] or call us at 0121 798 1019 for assistance.
Q: How Do I Book a Service?
A: You can book a service through our online booking system, accessible via our website. Simply sign up and log in to your client portal through the book/log in page, select the desired service, and follow the prompts to complete your booking.
Q: Can I Modify or Cancel a Booking?
A: Yes, you can modify or cancel your booking through your client portal. Please note that cancellations may be subject to our cancellation policy, so be sure to review the terms when making changes.
Q: What Payment Methods Do You Accept?
A: We accept payments via bank transfer, through your account on our system, or cash. For dog boarding, payment is required before or on the booking start date.
Q: When Will I Receive My Invoice?
A: Invoices are issued on the 1st of each month. You can view and pay your invoice through your client portal.
Q: Is There a Deposit Required for Bookings?
A: For certain services, a deposit may be required to secure your booking. Details will be provided during the booking process.
Q: How Can I Update My Payment Information?
A: You can update your payment information by logging into your client portal and navigating to the payment settings section.
Q: What Should I Do If I Encounter Issues with Booking?
A: If you experience any issues while booking, please contact our support team at [email protected] or call us at 0121 798 1019 for assistance.