FAQs
Dog Daycare FAQ
Q: What are your daycare hours and pricing?
A: Our daycare operates from 7AM - 6PM Monday - Friday. We offer full-day care at £30 and half-day care at £20 for one dog, with discounts available for multiple dogs. All dogs receive personalized attention in our field-based facility.
Q: What makes your daycare "non-breed biased"?
A: We welcome all dog breeds, evaluating each dog based on their individual temperament and behavior rather than breed stereotypes. This approach allows us to create a more inclusive and diverse daycare environment.
Q: Do I Need To Bring Food?
A: If you wish for your dog to have a meal during daycare, please bring their food along. We'll ensure they're fed at the time specified by you, the owner.
Q: Do You Accept Unneutered/Unspayed Dogs?
A: Yes, we welcome unneutered/unspayed dogs. However, we kindly ask that female dogs not in season attend daycare.
Q: What Is Your Daily Routine?
A: Our daycare opens at 7 am, with most dogs arriving around this time. We prioritize outdoor playtime, moving indoors during inclement weather for comfort and warmth. A designated chill period allows for downtime, especially beneficial for puppies or dogs needing a break. Feeding occurs around 12 pm, unless alternative arrangements have been made by owners. Departures vary, with some dogs leaving at 1 pm (AM session) and others arriving for the PM session at 1 pm. The day concludes at 6 pm, following additional play and downtime.
Q: What Is Your Assessment Process?
A: Our assessment involves a gradual integration process to ensure compatibility with our daycare environment. We observe the dog's behavior towards other dogs and our staff, monitoring for any signs of aggression or discomfort. Our goal is to ensure a positive experience for all dogs involved.
Q: How Do You Manage Bookings?
A: Utilizing our online booking system, accessible through our website, clients can conveniently schedule services. Once registered and logged in to your client portal, you can input necessary details, including payment information and your dog's particulars. Upon booking, notifications are sent to us for scheduling confirmation. Cancellations are also managed through our online platform.
Q: What Are Your Payment Procedures?
A: Invoices are issued on the 1st of each month. Payment options include bank transfer, through your account on our system, or cash. For dog boarding, payment is required before or on the booking start date.
Q: What Qualifications Do Your Staff Possess?
A: Our staff hold a minimum qualification of level 2 in animal care and first aid, ensuring the safety and well-being of all animals under our care.
Q: How Do You Ensure Comfort in Different Seasons?
A: During winter, we advise that owners outfit dogs with coats and provide intermittent indoor breaks with heating to maintain warmth. We closely monitor behavior and offer additional warmth with towels and blankets as needed. In summer, we prioritize regular cooling breaks, ample water, and shaded areas to prevent overheating.
Q: What Types of Animals Do You Board?
A: We accommodate small and medium breeds of dogs for boarding. Additional Suggestions:
Q: Vaccination Requirements:
A: Puppies who have had both sets of vaccinations and adult dogs must receive their annual booster. Kennel cough is advised but not mandatory. Please be advised that kennel cough is a live vaccine and your dog will not be allowed to attend for to weeks following their kennel cough jab.
Dog Walking FAQ
Q: How long are your dog walks?
A: We offer flexible walking options ranging from £14 to £26, depending on duration and group size. All walks are conducted by our certified, first-aid trained staff members.
Q: What safety measures do you have in place?
A: Our staff are fully insured, DBS checked, and certified in pet first aid. We use professional pet management software to track walks and maintain detailed records of each session.
Home Sitting FAQ
Q: What's included in home sitting services?
A: Our home sitting service includes fuss, daily grooming, feeding, topping up water, cleaning of the food station and litter clearing and administering medicine if required or if this service if for a dog, to let them out for a toilet break, play, fuss and feed if required.. Prices vary based on duration and number of pets. All sitters are thoroughly vetted and trained in emergency procedures.
Transport Services FAQ
Q: What makes your transport service unique?
A: As the only pet transport service in the area (as far as we know!), we prioritize safety and comfort. Our vehicles are specially equipped for pet transportation, and all drivers are trained in pet handling.
Booking and Payment Processes FAQ:
Q: How Do I Book a Service?
A: You can book a service through our online booking system, accessible via our website. Simply sign up and log in to your client portal through the book/log in page, select the desired service, and follow the prompts to complete your booking.
Q: Can I Modify or Cancel a Booking?
A: Yes, you can modify or cancel your booking through your client portal. Please note that cancellations may be subject to our cancellation policy, so be sure to review the terms when making changes.
Q: What Payment Methods Do You Accept?
A: We accept payments via bank transfer, through your account on our system, or cash. For dog boarding, payment is required before or on the booking start date.
Q: When Will I Receive My Invoice?
A: Invoices are issued on the 1st of each month. You can view and pay your invoice through your client portal.
Q: Is There a Deposit Required for Bookings?
A: For certain services, a deposit may be required to secure your booking. Details will be provided during the booking process.
Q: How Can I Update My Payment Information?
A: You can update your payment information by logging into your client portal and navigating to the payment settings section.
Q: What Should I Do If I Encounter Issues with Booking?
A: If you experience any issues while booking, please contact our support team at [email protected] or call us at 0121 798 1019 for assistance.
Q: What are your daycare hours and pricing?
A: Our daycare operates from 7AM - 6PM Monday - Friday. We offer full-day care at £30 and half-day care at £20 for one dog, with discounts available for multiple dogs. All dogs receive personalized attention in our field-based facility.
Q: What makes your daycare "non-breed biased"?
A: We welcome all dog breeds, evaluating each dog based on their individual temperament and behavior rather than breed stereotypes. This approach allows us to create a more inclusive and diverse daycare environment.
Q: Do I Need To Bring Food?
A: If you wish for your dog to have a meal during daycare, please bring their food along. We'll ensure they're fed at the time specified by you, the owner.
Q: Do You Accept Unneutered/Unspayed Dogs?
A: Yes, we welcome unneutered/unspayed dogs. However, we kindly ask that female dogs not in season attend daycare.
Q: What Is Your Daily Routine?
A: Our daycare opens at 7 am, with most dogs arriving around this time. We prioritize outdoor playtime, moving indoors during inclement weather for comfort and warmth. A designated chill period allows for downtime, especially beneficial for puppies or dogs needing a break. Feeding occurs around 12 pm, unless alternative arrangements have been made by owners. Departures vary, with some dogs leaving at 1 pm (AM session) and others arriving for the PM session at 1 pm. The day concludes at 6 pm, following additional play and downtime.
Q: What Is Your Assessment Process?
A: Our assessment involves a gradual integration process to ensure compatibility with our daycare environment. We observe the dog's behavior towards other dogs and our staff, monitoring for any signs of aggression or discomfort. Our goal is to ensure a positive experience for all dogs involved.
Q: How Do You Manage Bookings?
A: Utilizing our online booking system, accessible through our website, clients can conveniently schedule services. Once registered and logged in to your client portal, you can input necessary details, including payment information and your dog's particulars. Upon booking, notifications are sent to us for scheduling confirmation. Cancellations are also managed through our online platform.
Q: What Are Your Payment Procedures?
A: Invoices are issued on the 1st of each month. Payment options include bank transfer, through your account on our system, or cash. For dog boarding, payment is required before or on the booking start date.
Q: What Qualifications Do Your Staff Possess?
A: Our staff hold a minimum qualification of level 2 in animal care and first aid, ensuring the safety and well-being of all animals under our care.
Q: How Do You Ensure Comfort in Different Seasons?
A: During winter, we advise that owners outfit dogs with coats and provide intermittent indoor breaks with heating to maintain warmth. We closely monitor behavior and offer additional warmth with towels and blankets as needed. In summer, we prioritize regular cooling breaks, ample water, and shaded areas to prevent overheating.
Q: What Types of Animals Do You Board?
A: We accommodate small and medium breeds of dogs for boarding. Additional Suggestions:
Q: Vaccination Requirements:
A: Puppies who have had both sets of vaccinations and adult dogs must receive their annual booster. Kennel cough is advised but not mandatory. Please be advised that kennel cough is a live vaccine and your dog will not be allowed to attend for to weeks following their kennel cough jab.
Dog Walking FAQ
Q: How long are your dog walks?
A: We offer flexible walking options ranging from £14 to £26, depending on duration and group size. All walks are conducted by our certified, first-aid trained staff members.
Q: What safety measures do you have in place?
A: Our staff are fully insured, DBS checked, and certified in pet first aid. We use professional pet management software to track walks and maintain detailed records of each session.
Home Sitting FAQ
Q: What's included in home sitting services?
A: Our home sitting service includes fuss, daily grooming, feeding, topping up water, cleaning of the food station and litter clearing and administering medicine if required or if this service if for a dog, to let them out for a toilet break, play, fuss and feed if required.. Prices vary based on duration and number of pets. All sitters are thoroughly vetted and trained in emergency procedures.
Transport Services FAQ
Q: What makes your transport service unique?
A: As the only pet transport service in the area (as far as we know!), we prioritize safety and comfort. Our vehicles are specially equipped for pet transportation, and all drivers are trained in pet handling.
Booking and Payment Processes FAQ:
Q: How Do I Book a Service?
A: You can book a service through our online booking system, accessible via our website. Simply sign up and log in to your client portal through the book/log in page, select the desired service, and follow the prompts to complete your booking.
Q: Can I Modify or Cancel a Booking?
A: Yes, you can modify or cancel your booking through your client portal. Please note that cancellations may be subject to our cancellation policy, so be sure to review the terms when making changes.
Q: What Payment Methods Do You Accept?
A: We accept payments via bank transfer, through your account on our system, or cash. For dog boarding, payment is required before or on the booking start date.
Q: When Will I Receive My Invoice?
A: Invoices are issued on the 1st of each month. You can view and pay your invoice through your client portal.
Q: Is There a Deposit Required for Bookings?
A: For certain services, a deposit may be required to secure your booking. Details will be provided during the booking process.
Q: How Can I Update My Payment Information?
A: You can update your payment information by logging into your client portal and navigating to the payment settings section.
Q: What Should I Do If I Encounter Issues with Booking?
A: If you experience any issues while booking, please contact our support team at [email protected] or call us at 0121 798 1019 for assistance.