TERMS AND CONDITIONS
ZOOMIES DOG DAYCARE

1. Assessment and Enrollment
   Before booking your dog into our daycare, an assessment is required. This allows us to evaluate if our services are suitable for your dog and to create a personalised care plan based on their personality, training, health conditions, dietary requirements, and any necessary medications.
2. Behaviour and Safety
   The safety of all dogs and staff is our top priority. If any behavioural issues arise that pose a risk to your dog, other dogs, or our staff, we will contact you immediately. In such cases, we reserve the right to withdraw your dog from our daycare services permanently.
3. Right to Refuse Service
   Our staff reserves the right to refuse or discontinue services at any time. This may be due to behavioural concerns, health issues, or other factors that we believe may compromise the safety or well-being of your dog or others.
4. Booking and Cancellations
   We offer both ad hoc and permanent bookings. If you opt for a subscription package, please note the following:

• Cancellation Policy: A four-week cancellation notice period is required to terminate your subscription.
• Pausing Subscription: You may pause your subscription for up to four weeks. After this period, your subscription will automatically resume unless further notice is given.

1. Health and Vaccinations
   All dogs must be fully vaccinated to attend our daycare. Proof of vaccination must be provided before the assessment and kept up to date. We reserve the right to refuse entry to any dog that does not meet our health and vaccination requirements.
2. Food and Medication
   You are required to provide your dog’s regular food during their stay. We can supply food for an additional charge of £2 per day if necessary. If your dog requires medication, please provide detailed instructions, and we will administer it as part of their care.
3. Liability
   While we take every precaution to ensure your dog’s safety, Zoomies Dog Daycare cannot be held liable for any injuries, illnesses, or unforeseen incidents that may occur during their stay. By enrolling your dog, you acknowledge and accept this risk.
4. Collection and Drop-Off
   We offer collection and drop-off services for your convenience. However, it is your responsibility to ensure your dog is ready and available at the agreed times. Any changes to the schedule should be communicated to us promptly.
5. Emergency Situations
   In the event of a medical emergency, we will make every effort to contact you immediately. If we are unable to reach you, we will seek veterinary care for your dog at our discretion. All associated costs will be the responsibility of the owner.
6. Updates and Changes to Terms
   Zoomies Dog Daycare reserves the right to update or change these terms at any time. We will notify you of significant changes, and continued use of our services constitutes acceptance of the updated terms.
7. Contact Information
   If you have any questions or concerns about these terms, please contact us directly. We are happy to assist and ensure your dog’s experience with us is a positive one.

WALKIES DOG WALKING

1. Acceptance of Terms and Conditions
   By using our dog walking services, you agree to comply with these terms and conditions. These may be updated or amended at any time. Continued use of our services constitutes acceptance of any changes. Please review these terms periodically.
2. Health and Behaviour
   All dogs must be in good health, free from illness or injury, and up to date on vaccinations. We reserve the right to refuse service if a dog is found to be unwell, injured, or displaying aggressive or problematic behaviour. Owners must inform us of any existing health conditions or behavioural issues prior to booking.
3. Leashes, Collars, and Equipment
   Dogs must wear a properly fitted collar or harness with identification tags during walks. All dogs must remain on a lead unless explicit permission is given for off-lead walks. The owner is responsible for providing a suitable lead, collar, or harness for their dog’s size and behaviour. Walkers may keep a dog on a lead if they are not confident in the dog’s recall ability or if off-lead walking is unsafe.
4. Key Workers and Team Flexibility
   Each dog is assigned a key worker who will be their primary walker for consistency. If your key worker is unavailable, another qualified member of our team will step in. By using our services, you agree to receive walks from any member of our team as needed.
5. Liability
   Owners are responsible for any damages or injuries caused by their dog during walks. By using our services, you agree to indemnify and hold harmless our company and its employees from any claims, damages, and expenses arising from your dog’s actions.
6. Payment and Cancellation Policy
   Payment for services is due at the time of booking unless otherwise arranged. We accept cash, debit, and credit card payments. Cancellations or changes to scheduled appointments must be made at least 24 hours in advance. Late cancellations or changes will incur a fee. Services on weekends and bank holidays may be charged at a higher rate.
7. Access to Property
   Owners must provide access to their property, including keys or entry codes if necessary. We take precautions to keep keys and codes secure but are not responsible for any lost or stolen items.
8. Use of Photographs and Videos
   We may take photographs or videos of dogs in our care for promotional purposes. By using our services, you consent to the use of your dog’s image in our promotional materials. If you do not wish for your dog’s image to be used, please notify us in writing.
9. Termination of Services
   We reserve the right to terminate services at any time, with or without cause. If services are terminated, a pro-rated refund will be provided for any unused services. Termination may occur if a dog exhibits aggressive behaviour towards staff or other dogs, or for any other reasons making continued service unfeasible.
10. Off-Lead Walks
    Off-lead walks will only be conducted with the owner’s explicit permission. Walkers retain the discretion to keep the dog on a lead if they are unsure of the dog’s recall ability or if environmental conditions make off-lead walking unsafe.
11. Aggressive Behaviour
    If your dog exhibits aggressive behaviour, you may be required to provide a muzzle or additional safety equipment. Aggression towards our staff will result in immediate termination of services.
12. Timing and Delays
    While we strive to adhere to agreed times, unforeseen circumstances such as traffic may cause slight delays. We appreciate your understanding in these situations.
13. Schedule Management and Booking Responsibility
    Clients are responsible for managing their services through our online booking system. If you request staff assistance, please confirm the booking has been successfully made. Ensure that care instructions are up to date.
14. Service Time Windows and Medication Priority
    Please provide a two-hour window for service completion. Pets requiring medication will be given scheduling priority.
15. Dog Daycare Visits
    Occasionally, instead of a park walk, dogs may be taken to Zoomies Dog Daycare for a run and play. You will be notified if your dog is scheduled for this activity.
16. Contact and Queries
    For any questions or concerns about these terms, or assistance with bookings, please contact us before using our services. We are happy to discuss any aspects to ensure clarity.

HOME SITTING

1. Acceptance of Terms and Conditions
   All customers using our pet home visit services must accept and comply with these terms and conditions. These terms may be updated, and continued use of our services constitutes acceptance of any changes.
2. Health and Behaviour
   Pets must be healthy and not exhibiting signs of illness or injury. For pets requiring medical treatment, a veterinarian’s approval is required, and we will follow the prescribed treatment plan. We reserve the right to refuse service to any pet that we believe may be sick, injured, or aggressive.
3. Access to Property
   Customers must provide access to their property, including keys or entry codes if necessary. We take reasonable precautions but cannot be held responsible for any lost or stolen keys.
4. Liability
   Customers are responsible for any damages caused by their pets, including damage to property or injury to others. By using our services, customers agree to indemnify our company from any claims, damages, or expenses arising from their pet's behaviour or treatment.
5. Payment and Cancellation
   Payment is due at the time of service. We accept cash, cheques, and credit cards. We require 24 hours' notice for cancellations or changes to visits. Late cancellations may incur a fee.
6. Release of Information
   We may communicate with your pet’s veterinarian and use photographs for promotional purposes. By using our services, you consent to this use.
7. Termination of Services
   We reserve the right to terminate services at any time, with or without cause. A pro-rated refund will be issued for any unused services.
8. Personal Property
   Customers are responsible for any personal property brought into their home, including toys or bedding. We are not liable for lost or damaged items.

FLOOFS SMALL PET SITTING

1. Acceptance of Terms and Conditions
   All customers using our pet boarding services must accept and comply with these terms. These terms may be updated periodically, and continued use of our services constitutes acceptance of any changes.
2. Health and Behaviour
   Pets must be up to date on vaccinations and free from contagious diseases. We reserve the right to refuse service to any pet that we believe may be sick, injured, or aggressive.
3. Boarding Duration
   Boarding fees are charged per day, and customers must pay for the full duration of the pet’s stay, even if the pet is picked up early. Additional charges apply for late pick-up.
4. Medication
   We will administer medications as prescribed by the veterinarian. Customers must provide necessary medication and instructions.
5. Liability
   Customers are responsible for any damages caused by their pets. By using our services, you agree to indemnify our company and employees from any claims arising from your pet’s behaviour.
6. Payment and Cancellation
   Payment is due at the time of service. We accept cash, cheques, and credit cards. A 24-hour notice is required for cancellations or changes. Late notice may result in a cancellation fee.
7. Release of Information
   We may use photographs for promotional purposes. By using our services, you consent to this use.
8. Termination of Services
   We reserve the right to terminate services at any time. A pro-rated refund will be issued for unused services.
9. Personal Property
   Customers are responsible for personal property brought with their pet. We are not responsible for lost or damaged items.
10. Death or Illness
    In the event of illness or death, we will make every effort to contact the owner and take the pet to a veterinarian. All associated costs are the owner's responsibility. We are not liable for emotional distress or damages arising from the pet’s death.
11. Facility Viewing
    Customers must view the boarding facilities before booking, either online or in person. By booking, customers agree that they are satisfied with the facilities.

TRANSPORT
Pet Transportation Safety
We take the safety of your pet seriously. All dogs must be secured with a harness, collar, and lead for the duration of transport. We reserve the right to refuse transport if the dog is not properly secured or poses a risk. By using our transport service, you confirm that the correct equipment has been provided and accept liability for any incidents during transport.

Payment Terms and Conditions:

1. All invoices are due and payable on the 1st of the month following the date of the invoice.
2. Late payments will be subject to a late payment fee of £5 per week, starting from the due date until the date of payment.
3. Payments can be made by cash, manual bank transfer or card payment through our online booking system, and should be sent to the following account: Bank Name Cashplus, Account Name Little Paws Pet Services, Sort Code 08-71-99, Account Number 75265700.
4. If payment is not received by the due date, we reserve the right to suspend or terminate any services until the outstanding balance is settled.
5. In the event of a dispute regarding an invoice, the client must notify us in writing within 3 days of receiving the invoice.
6. Any costs incurred in the collection of overdue payments, including but not limited to legal fees, court costs, and collection agency fees, will be the responsibility of the client.
7. Late booking fees of £2 will be charged for any services requested less than 24 hours before they are due to begin.
8. Late cancellation fees will be charged at the full rate for any services cancelled with less than 24 hours notice.
9. By agreeing to these payment terms and conditions, the client acknowledges and accepts responsibility for payment of all fees associated with the services provided by Little Paws Pet Services.
10.  Payment for holiday pet home visits and small pet boarding is due in full at the time of booking. Your booking will only be confirmed once payment is received. If payment is not received within 7 days of making the booking, we reserve the right to cancel the booking without notice. All fees are non-refundable.

Thank you for your business. Please let us know if you have any questions or concerns about these payment terms and conditions.