TERMS AND CONDITIONS
ZOOMIES DOG DAYCARE
1. Assessment and Enrollment Before booking your dog into our daycare, an assessment is required. During this assessment, we will determine if your dog is suitable for our services. This session allows us to create a personalized care plan tailored to your dog’s needs, including an understanding of their personality, training, health conditions, dietary requirements, and any necessary medications.
2. Behaviour and Safety The safety of all dogs and staff is our top priority. If any behavioural issues arise that pose a risk to your dog, other dogs, or our staff, we will contact you immediately. In such cases, we reserve the right to withdraw your dog from our daycare services permanently.
3. Right to Refuse Service Our staff reserves the right to refuse or discontinue service at any time. This may be due to behavioral concerns, health issues, or any other factors that we believe may compromise the safety or well-being of your dog or others.
4. Booking and Cancellations We offer both ad hoc and permanent bookings. If you opt for a subscription package, please note the following:
6. Food and Medication You are required to provide your dog’s regular food during their stay. We can provide food for your dog at an additional cost of £2 per day if needed. If your dog requires medication, detailed instructions must be provided, and we will administer it as part of their care.
7. Liability While we take every precaution to ensure the safety and well-being of your dog, Zoomies Dog Daycare cannot be held liable for any injuries, illnesses, or unforeseen incidents that may occur during your dog’s stay. By enrolling your dog in our daycare, you acknowledge and accept this risk.
8. Collection and Drop-Off We offer collection and drop-off services for your convenience. However, it is your responsibility to ensure that your dog is ready and available at the agreed-upon times. Any changes to the schedule should be communicated to us as soon as possible.
9. Emergency Situations In the event of a medical emergency, we will make every effort to contact you immediately. If we are unable to reach you, we will seek veterinary care for your dog at our discretion. All associated costs will be the responsibility of the dog’s owner.
10. Updates and Changes to Terms Zoomies Dog Daycare reserves the right to update or change these terms and conditions at any time. We will notify you of any significant changes, and continued use of our services constitutes acceptance of the updated terms.
11. Contact Information For any questions or concerns regarding these terms and conditions, please contact us directly. We are happy to assist and ensure that your dog’s experience with us is a positive one.
By using our dog daycare services, customers agree to abide by these terms and conditions. If you have any questions or concerns about these terms and conditions, please contact us before using our services.
WALKIES DOG WALKING
Dog Walking Services - Terms and Conditions1. Acceptance of Terms and Conditions:
By using our dog walking services, you agree to comply with the following terms and conditions. These may be updated or amended at any time, and continued use of our services constitutes acceptance of any changes. We encourage you to review these terms periodically to stay informed of any updates.
2. Health and Behaviour:
All dogs must be in good health, free from any signs of illness or injury, and up to date on vaccinations. We reserve the right to refuse service if a dog is found to be unwell, injured, or displaying aggressive or otherwise problematic behaviour. It is the owner's responsibility to inform us of any existing health conditions or behavioural issues prior to booking.
3. Leashes, Collars, and Equipment:
Dogs must wear a properly fitted collar or harness with identification tags during walks. All dogs must be on a lead unless specific permission is given for off-lead walks. The owner is responsible for providing a suitable leash and collar/harness appropriate for their dog's size and behaviour. Our walkers reserve the right to keep dogs on a lead if they are not confident in the dog’s recall ability or if they believe off-lead walking is unsafe in certain environments.
4. Key Workers and Team Flexibility:
Each dog will be assigned a key worker who will be their primary walker, ensuring consistency and a personalised experience. However, in the event that your key worker is unavailable due to illness, holiday, or other reasons, another qualified member of our team will step in to provide your dog's walk. By using our services, you agree to receive services from any member of our team as needed, and you must be comfortable with this arrangement.
5. Liability:
Owners are responsible for any damages or injuries caused by their dog during walks. By using our services, you agree to indemnify and hold harmless our company and its employees from any claims, damages, and expenses arising from your dog's actions. This includes damage to property, harm to other dogs, or injury to people.
6. Payment and Cancellation Policy:
Payment for services is due at the time of booking unless otherwise arranged. We accept cash, debit, and credit card payments. Cancellations or changes to scheduled appointments must be made at least 24 hours in advance. Late cancellations or changes will incur a fee as detailed in the payment terms section. Please refer to this section for up-to-date information on our fees. Please note that services provided on weekends and bank holidays are charged at a slightly higher rate, as outlined in our payment terms.
7. Access to Property:
Owners must provide access to their property, including keys or entry codes, if necessary. You are also required to inform us of anyone else with access to your property. We take all reasonable precautions to keep keys and codes secure but cannot be held responsible for any lost or stolen keys or codes.
8. Use of Photographs and Videos:
We may take photographs or videos of the dogs in our care for promotional purposes. By using our services, you consent to the use of your dog’s image in our promotional materials, including our website and social media platforms. If you prefer that we do not use images of your dog, please notify us in writing.
9. Termination of Services:
We reserve the right to terminate services at any time, with or without cause. If services are terminated, a pro-rated refund will be provided for any unused services. Termination may occur if a dog exhibits aggressive behaviour towards our staff or other dogs, or if any other issues arise that make continuing services unfeasible.
10. Off-Lead Walks:
Off-lead walks will only be conducted with the owner's explicit permission. Despite this, each walker retains the discretion to keep the dog on the lead if they are uncertain about the dog’s recall ability or if environmental conditions are not conducive to off-lead activities.
11. Aggressive Behaviour:
If your dog exhibits aggressive behaviour towards other dogs or people, you may be required to provide a muzzle, and in some cases, additional safety equipment such as hazard collars, jackets, or leads. If a dog shows aggression towards our staff, services will be terminated immediately, and you will be notified promptly.
12. Timing and Delays:
While we strive to adhere to agreed-upon time brackets, unforeseen circumstances such as traffic, road conditions, or delays may result in slight deviations from the schedule. We appreciate your understanding in these situations.
13. Schedule Management and Booking Responsibility:
Clients are generally responsible for booking and managing their own services through our online booking system. If you request a member of staff to make a booking on your behalf, it is your responsibility to verify that the booking has been successfully made by checking the schedule ahead of time. Additionally, please ensure that all notes and care instructions are up to date, and communicate any changes to your dog's care plan promptly to ensure that visits align with your pet’s current needs.
14. Service Time Windows and Medication Priority:
We ask that you provide us with a two-hour window during which you are happy for us to conduct our services. Pets receiving medication are given priority in scheduling to ensure their needs are met on time.
15. Dog Daycare Visits:
Occasionally, instead of a park walk, we may take dogs to Zoomies Dog Daycare for a run and play with other dogs. This offers an additional opportunity for exercise and socialisation. We will notify you if your dog is scheduled for this alternative activity.
16. Contact and Queries:
If you have any questions or concerns about these terms and conditions, or if you require assistance with booking, please contact us before using our services. We are happy to discuss any aspect of our service to ensure clarity and satisfaction.
By using our dog walking services, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. Thank you for choosing us to care for your beloved pet!
HOME SITTING
You must ensure that your home is well secured, all windows and doors locked and any house alarms set before you leave your home under the responsibility and care of Little Paws staff. If anyone else is to be entering your home other than our members of staff while you are away, please ensure that you notify us of these visitors and supply us with their contact details to ensure the safety and security of your property and its entirety while you are away. You must supply us with a key to your home and any security codes for house alarms so we are able to deliver this service for you. Keys and alarm codes are kept in a safety deposit box and are not marked with addresses or client contact details.
FLOOFS SMALL PET SITTING
10. Death or Illness: While we make every effort to provide a safe and healthy environment for all pets in our care, there is always a risk of illness or death. In the event that a pet becomes sick or dies while in our care, we will make every effort to contact the owner or emergency contact as soon as possible. We will also take the pet to the veterinarian or emergency clinic specified by the owner or use our judgment in the absence of instructions. The owner is responsible for all veterinary fees incurred as a result of the pet's illness or injury. If a pet dies while in our care, we will follow the owner's instructions for disposition of the body or make a reasonable effort to contact the owner or emergency contact for instructions. We will not be responsible for any emotional distress, loss of companionship, or other damages resulting from the pet's death.
By using our pet boarding services, customers acknowledge and accept the risk of illness or death, and agree to hold our company and its employees harmless from any and all claims, damages, and expenses arising from such an event
11. Customers must take every effort to view the boarding facilities prior to their booking whether online or in person. By booking services with us, customers agree that they are happy with the conditions and boarding facilities provided.
By using our pet boarding services, customers agree to abide by these terms and conditions. If you have any questions or concerns about these terms and conditions, please contact us before using our services.
TRANSPORT
Pet Transportation Safety: We take the safety of your pet seriously and will make every effort to ensure your pet is secured safely during transportation. All dogs must be secured with a harness or collar and leash, and must remain secured for the entire duration of the transport. We reserve the right to refuse transport of any dog that is not properly secured or that we deem to be a danger to themselves or others during transport. By using our pet taxi transport service, you acknowledge that you have given the correct equipment to ensure that your pet is properly secured and assume all liability for any injuries or damage caused by your pet during transport.
ZOOMIES DOG DAYCARE
1. Assessment and Enrollment Before booking your dog into our daycare, an assessment is required. During this assessment, we will determine if your dog is suitable for our services. This session allows us to create a personalized care plan tailored to your dog’s needs, including an understanding of their personality, training, health conditions, dietary requirements, and any necessary medications.
2. Behaviour and Safety The safety of all dogs and staff is our top priority. If any behavioural issues arise that pose a risk to your dog, other dogs, or our staff, we will contact you immediately. In such cases, we reserve the right to withdraw your dog from our daycare services permanently.
3. Right to Refuse Service Our staff reserves the right to refuse or discontinue service at any time. This may be due to behavioral concerns, health issues, or any other factors that we believe may compromise the safety or well-being of your dog or others.
4. Booking and Cancellations We offer both ad hoc and permanent bookings. If you opt for a subscription package, please note the following:
- Cancellation Policy: There is a four-week cancellation notice period required to terminate your subscription.
- Pausing Subscription: You may pause your subscription at any time for up to four weeks. After this period, your subscription will automatically resume unless you provide further notice.
6. Food and Medication You are required to provide your dog’s regular food during their stay. We can provide food for your dog at an additional cost of £2 per day if needed. If your dog requires medication, detailed instructions must be provided, and we will administer it as part of their care.
7. Liability While we take every precaution to ensure the safety and well-being of your dog, Zoomies Dog Daycare cannot be held liable for any injuries, illnesses, or unforeseen incidents that may occur during your dog’s stay. By enrolling your dog in our daycare, you acknowledge and accept this risk.
8. Collection and Drop-Off We offer collection and drop-off services for your convenience. However, it is your responsibility to ensure that your dog is ready and available at the agreed-upon times. Any changes to the schedule should be communicated to us as soon as possible.
9. Emergency Situations In the event of a medical emergency, we will make every effort to contact you immediately. If we are unable to reach you, we will seek veterinary care for your dog at our discretion. All associated costs will be the responsibility of the dog’s owner.
10. Updates and Changes to Terms Zoomies Dog Daycare reserves the right to update or change these terms and conditions at any time. We will notify you of any significant changes, and continued use of our services constitutes acceptance of the updated terms.
11. Contact Information For any questions or concerns regarding these terms and conditions, please contact us directly. We are happy to assist and ensure that your dog’s experience with us is a positive one.
By using our dog daycare services, customers agree to abide by these terms and conditions. If you have any questions or concerns about these terms and conditions, please contact us before using our services.
WALKIES DOG WALKING
Dog Walking Services - Terms and Conditions1. Acceptance of Terms and Conditions:
By using our dog walking services, you agree to comply with the following terms and conditions. These may be updated or amended at any time, and continued use of our services constitutes acceptance of any changes. We encourage you to review these terms periodically to stay informed of any updates.
2. Health and Behaviour:
All dogs must be in good health, free from any signs of illness or injury, and up to date on vaccinations. We reserve the right to refuse service if a dog is found to be unwell, injured, or displaying aggressive or otherwise problematic behaviour. It is the owner's responsibility to inform us of any existing health conditions or behavioural issues prior to booking.
3. Leashes, Collars, and Equipment:
Dogs must wear a properly fitted collar or harness with identification tags during walks. All dogs must be on a lead unless specific permission is given for off-lead walks. The owner is responsible for providing a suitable leash and collar/harness appropriate for their dog's size and behaviour. Our walkers reserve the right to keep dogs on a lead if they are not confident in the dog’s recall ability or if they believe off-lead walking is unsafe in certain environments.
4. Key Workers and Team Flexibility:
Each dog will be assigned a key worker who will be their primary walker, ensuring consistency and a personalised experience. However, in the event that your key worker is unavailable due to illness, holiday, or other reasons, another qualified member of our team will step in to provide your dog's walk. By using our services, you agree to receive services from any member of our team as needed, and you must be comfortable with this arrangement.
5. Liability:
Owners are responsible for any damages or injuries caused by their dog during walks. By using our services, you agree to indemnify and hold harmless our company and its employees from any claims, damages, and expenses arising from your dog's actions. This includes damage to property, harm to other dogs, or injury to people.
6. Payment and Cancellation Policy:
Payment for services is due at the time of booking unless otherwise arranged. We accept cash, debit, and credit card payments. Cancellations or changes to scheduled appointments must be made at least 24 hours in advance. Late cancellations or changes will incur a fee as detailed in the payment terms section. Please refer to this section for up-to-date information on our fees. Please note that services provided on weekends and bank holidays are charged at a slightly higher rate, as outlined in our payment terms.
7. Access to Property:
Owners must provide access to their property, including keys or entry codes, if necessary. You are also required to inform us of anyone else with access to your property. We take all reasonable precautions to keep keys and codes secure but cannot be held responsible for any lost or stolen keys or codes.
8. Use of Photographs and Videos:
We may take photographs or videos of the dogs in our care for promotional purposes. By using our services, you consent to the use of your dog’s image in our promotional materials, including our website and social media platforms. If you prefer that we do not use images of your dog, please notify us in writing.
9. Termination of Services:
We reserve the right to terminate services at any time, with or without cause. If services are terminated, a pro-rated refund will be provided for any unused services. Termination may occur if a dog exhibits aggressive behaviour towards our staff or other dogs, or if any other issues arise that make continuing services unfeasible.
10. Off-Lead Walks:
Off-lead walks will only be conducted with the owner's explicit permission. Despite this, each walker retains the discretion to keep the dog on the lead if they are uncertain about the dog’s recall ability or if environmental conditions are not conducive to off-lead activities.
11. Aggressive Behaviour:
If your dog exhibits aggressive behaviour towards other dogs or people, you may be required to provide a muzzle, and in some cases, additional safety equipment such as hazard collars, jackets, or leads. If a dog shows aggression towards our staff, services will be terminated immediately, and you will be notified promptly.
12. Timing and Delays:
While we strive to adhere to agreed-upon time brackets, unforeseen circumstances such as traffic, road conditions, or delays may result in slight deviations from the schedule. We appreciate your understanding in these situations.
13. Schedule Management and Booking Responsibility:
Clients are generally responsible for booking and managing their own services through our online booking system. If you request a member of staff to make a booking on your behalf, it is your responsibility to verify that the booking has been successfully made by checking the schedule ahead of time. Additionally, please ensure that all notes and care instructions are up to date, and communicate any changes to your dog's care plan promptly to ensure that visits align with your pet’s current needs.
14. Service Time Windows and Medication Priority:
We ask that you provide us with a two-hour window during which you are happy for us to conduct our services. Pets receiving medication are given priority in scheduling to ensure their needs are met on time.
15. Dog Daycare Visits:
Occasionally, instead of a park walk, we may take dogs to Zoomies Dog Daycare for a run and play with other dogs. This offers an additional opportunity for exercise and socialisation. We will notify you if your dog is scheduled for this alternative activity.
16. Contact and Queries:
If you have any questions or concerns about these terms and conditions, or if you require assistance with booking, please contact us before using our services. We are happy to discuss any aspect of our service to ensure clarity and satisfaction.
By using our dog walking services, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. Thank you for choosing us to care for your beloved pet!
HOME SITTING
- Acceptance of Terms and Conditions: All customers who use our pet home visit services, including those with medical requirements, are required to accept and comply with these terms and conditions. These terms and conditions may be updated or amended from time to time, and by continuing to use our services, you agree to be bound by any changes made to these terms and conditions.
- Health and Behavior: Pets must be in good health and not exhibiting any signs of illness or injury. For animals requiring medical treatment, we require a veterinarian's approval and will follow their prescribed treatment plan. We reserve the right to refuse service to any pet that we believe may be sick, injured, or displaying aggressive behavior.
- Access to Property: Customers must provide access to their property, including keys or codes for entry, if necessary. We will take reasonable precautions to keep keys and codes secure, but we are not responsible for any lost or stolen keys or codes.
- Liability: Customers are solely responsible for any and all damages caused by their pets while in our care, including damage to property, other pets, or people. For animals requiring medical treatment, we will follow the veterinarian's prescribed treatment plan to the best of our ability, but we are not liable for any adverse outcomes. By using our services, customers agree to indemnify and hold harmless our company and its employees from any and all claims, damages, and expenses arising from their pet's behavior or medical treatment.
- Payment and Cancellation: All fees for our services are due at the time of service. We accept cash, checks, and credit cards. We require a 24-hour notice for any cancellations or changes to scheduled visits. Failure to provide timely notice may result in a cancellation fee.
- Release of Information: We may communicate with the veterinarian treating the animal, and use photographs or videos of pets in our care for promotional purposes. By using our services, customers grant us permission to communicate with the veterinarian and use their pet's likeness in promotional materials.
- Termination of Services: We reserve the right to terminate services to any customer or pet at any time, with or without cause. We will provide a pro-rated refund for any unused services.
- Personal Property: Customers are responsible for any personal property brought into their home, including toys, bedding, and other items. We are not responsible for any lost or damaged items.
You must ensure that your home is well secured, all windows and doors locked and any house alarms set before you leave your home under the responsibility and care of Little Paws staff. If anyone else is to be entering your home other than our members of staff while you are away, please ensure that you notify us of these visitors and supply us with their contact details to ensure the safety and security of your property and its entirety while you are away. You must supply us with a key to your home and any security codes for house alarms so we are able to deliver this service for you. Keys and alarm codes are kept in a safety deposit box and are not marked with addresses or client contact details.
FLOOFS SMALL PET SITTING
- Acceptance of Terms and Conditions: All customers who use our pet boarding services are required to accept and comply with these terms and conditions. These terms and conditions may be updated or amended from time to time, and by continuing to use our services, you agree to be bound by any changes made to these terms and conditions.
- Health and Behavior: All pets must be up to date on vaccinations and free of any contagious diseases. We reserve the right to refuse service to any pet that we believe may be sick, injured, or displaying aggressive behavior.
- Boarding Duration: Boarding fees are charged on a per-day basis, and customers are required to pay for the entire duration of their pet's stay, even if they return early. Customers may be charged additional fees if they are late picking up their pet.
- Medication: We will administer medications as prescribed by the pet's veterinarian. Customers must provide all necessary medication and instructions for administration.
- Liability: Customers are solely responsible for any and all damages caused by their pets while in our care, including damage to property, other pets, or people. By using our services, customers agree to indemnify and hold harmless our company and its employees from any and all claims, damages, and expenses arising from their pet's behavior.
- Payment and Cancellation: All fees for our services are due at the time of service. We accept cash, checks, and credit cards. We require a 24-hour notice for any cancellations or changes to reservations. Failure to provide timely notice may result in a cancellation fee.
- Release of Information: We may use photographs or videos of pets in our care for promotional purposes. By using our services, customers grant us permission to use their pet's likeness in promotional materials.
- Termination of Services: We reserve the right to terminate services to any customer or pet at any time, with or without cause. We will provide a pro-rated refund for any unused services.
10. Death or Illness: While we make every effort to provide a safe and healthy environment for all pets in our care, there is always a risk of illness or death. In the event that a pet becomes sick or dies while in our care, we will make every effort to contact the owner or emergency contact as soon as possible. We will also take the pet to the veterinarian or emergency clinic specified by the owner or use our judgment in the absence of instructions. The owner is responsible for all veterinary fees incurred as a result of the pet's illness or injury. If a pet dies while in our care, we will follow the owner's instructions for disposition of the body or make a reasonable effort to contact the owner or emergency contact for instructions. We will not be responsible for any emotional distress, loss of companionship, or other damages resulting from the pet's death.
By using our pet boarding services, customers acknowledge and accept the risk of illness or death, and agree to hold our company and its employees harmless from any and all claims, damages, and expenses arising from such an event
11. Customers must take every effort to view the boarding facilities prior to their booking whether online or in person. By booking services with us, customers agree that they are happy with the conditions and boarding facilities provided.
By using our pet boarding services, customers agree to abide by these terms and conditions. If you have any questions or concerns about these terms and conditions, please contact us before using our services.
TRANSPORT
Pet Transportation Safety: We take the safety of your pet seriously and will make every effort to ensure your pet is secured safely during transportation. All dogs must be secured with a harness or collar and leash, and must remain secured for the entire duration of the transport. We reserve the right to refuse transport of any dog that is not properly secured or that we deem to be a danger to themselves or others during transport. By using our pet taxi transport service, you acknowledge that you have given the correct equipment to ensure that your pet is properly secured and assume all liability for any injuries or damage caused by your pet during transport.
Payment Terms and Conditions:
- All invoices are due and payable on the 1st of the month following the date of the invoice.
- Late payments will be subject to a late payment fee of £5 per week, starting from the due date until the date of payment.
- Payments can be made by cash, manual bank transfer or card payment through our online booking system, and should be sent to the following account: Bank Name Cashplus, Account Name Little Paws Pet Services, Sort Code 08-71-99, Account Number 75265700.
- If payment is not received by the due date, we reserve the right to suspend or terminate any services until the outstanding balance is settled.
- In the event of a dispute regarding an invoice, the client must notify us in writing within 3 days of receiving the invoice.
- Any costs incurred in the collection of overdue payments, including but not limited to legal fees, court costs, and collection agency fees, will be the responsibility of the client.
- Late booking fees of £2 will be charged for any services requested less than 24 hours before they are due to begin.
- Late cancellation fees will be charged at the full rate for any services cancelled with less than 24 hours notice.
- By agreeing to these payment terms and conditions, the client acknowledges and accepts responsibility for payment of all fees associated with the services provided by Little Paws Pet Services.
- Payment for holiday pet home visits and small pet boarding is due in full at the time of booking. Your booking will only be confirmed once payment is received. If payment is not received within 7 days of making the booking, we reserve the right to cancel the booking without notice. All fees are non-refundable.
